Valid from August 13.8.2019
The services of this online shop are sold by City Clinics Group (Business ID: 2491156-2). We sell services to adult individuals in Finland and the EU. The prices of the services include VAT. We reserve the right to change prices.
Products are ordered via the Internet at ckl-online.com.
All orders are confirmed by email, indicating the price of the order and the services ordered. In order to receive an order confirmation, you must provide an email address when ordering. The Customer undertakes to comply with the terms of delivery applicable to each order.
We will send you an order confirmation by email showing:
Services will be paid upon ordering. The following payment methods can be used to pay in the online store:
We will process your order during the clinic's opening hours once payment has been made.
Purchased services are aesthetic treatments. They are made either on the premises of City Clinic or on the partner companies premises that are mentioned on service site.
The Gift Card is valid for 12 months from the date of purchase. Other purchases are valid for 6 months from the date of purchase. If necessary, we will be flexible about validity, if you contact us by telephone tel. 0201 777 288.
The order confirmation will be presented to City Clinic staff when coming to the operation.
The customer has a 14-day replacement and return policy under the Finnish Consumer Protection Act. If a purchase is made using a promotional code, the order must always be canceled in its entirety.
Please include the following information with your return:
Once the refund is approved, we will also void the payment at the payment service provider (Klarna, Checkout or Mash).
As a general rule, we will not accept returns more than 14 days after delivery.
We reserve the right to change our terms of delivery. Prior to placing an order, the customer must read the applicable delivery terms. City Clinic treats all customer information with complete confidentiality. City Clinic undertakes not to disclose customer information to a third party.
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